RIM did more dancing around the issues than frank sharing as it tried to explain the BlackBerry outage–leaving CIOs to speculate. And goodwill’s running short.
After an almost four-day outage of RIM’s Blackberry service, RIM’s co-CEOs gave a status update Thursday morning. Mike Lazaridis delivered what appeared to be a prepared statement, followed by questions, largely from the media. The way that RIM reacted to the outage will likely shape the company’s fortunes for the foreseeable future. And on the key question, the future health of RIM’s network and its ability