CCJ: The Service Orientation of IT

We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses.

Let’s call this the Service Orientation of IT, where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime, anywhere information and processing as the business needs/when they need it. Service Orientation of IT require firms to implement well targeted capabilities of service agility, optimized transaction IT unit cost and dynamic execution control into a “service-oriented” IT (SOIT) platform.

A SOIT Platform can be conceptually described with the following attributes:

more of the Cloud Computing Journal article from Tony Bishop

Alex Carroll

Managing Member at Lifeline Data Centers

Alex, co-owner, is responsible for all real estate, construction and mission critical facilities: hardened buildings, power systems, cooling systems, fire suppression, and environmentals. Alex also manages relationships with the telecommunications providers and has an extensive background in IT infrastructure support, database administration and software design and development. Alex architected Lifeline’s proprietary GRCA system and is hands-on every day in the data center.