Cloud environments are driving data center automation and making it more difficult to do. But if you want to free up resources for other priorities, it’s a must.
Shifting spending from IT operations to innovation and meeting business needs more quickly should be key goals for every CIO. One way to do this is with a highly virtualized data center. But IT won’t get the staff efficiency gains and cost savings from virtualization unless it automates more of the work IT does.
The message is starting to get through: 36% of the 345 business technology professionals we surveyed are already using process automation tools, while 32% have an implementation project under way.
Faster response time to service requests is the top process automation impact, cited by 25% of tech pros surveyed who have fully deployed process automation tools. Others cited reduced errors and shifting staff to new activities–which means freeing IT to focus on higher-value projects. Cash savings, though, can be elusive: Just 11% cut staff, and 5% cite cost reduction as a key impact of process automation.
More of the InformationWeek article from Michael Biddick