IT outsourcing in 2009 ebbed and flowed as the recession-challenged global economy contracted IT budgets before loosening its grip a bit toward the end of the year. Along the way, many in-house IT jobs were eliminated, and many enterprise CIOs looked outside the office walls for IT outsourcing partners who could replace lost skills and globalize organizations as they anticipate a more hopeful 2010.
CIOs learned a lot in 2009 about the pros and cons of IT outsourcing. We checked back with some of the IT executives whose IT outsourcing arrangements we profiled in 2009 to find out which lessons they will carry forward into 2010.
Create an effective IT outsourcing governance body.
CIO Manfred Immitzer of telecom giant Nokia Siemens Networks B.V. said he would reuse the governance model behind the selection, and now management, of his firm's new three-year contract with Accenture PLC.
more of the SearchCIO article from Rachel Lebeaux