Why ITIL needs DCIM

Information Technology Infrastructure Library or ITIL is considered by many IT managers and business executives as an asset that improves service, using IT services to increase their sales, marketing and profitability benchmarks. ITIL is nothing but a set of IT best practices followed throughout the service industry. Thanks to the evolution of data centers that manage the so-called big data IT services, the scenario has changed and ITIL is no more a big asset on its own. The integration of Data Center Infrastructure Management (DCIM) strategies with ITIL is now a critical need for organizations that operate data cneters.

Today, the entire business profile of companies depends on how well processes and systems communicate with each other. Neither DCIM nor ITIL managers alone can manage IT assets or data center facilities together. Adjustments to modular structures within the data center assets may arise without any prior notice. You may need to accommodate these changes on the fly. Changes in data centers using blade servers and virtualization resources call for a great deal of cooling and other facilities management that can only be streamlined by an efficient DCIM strategy.

DCIM software can plug themselves into the core of IT resources, thus providing means to smooth out infrastructural changes that need to be undertaken for IT systems management, virtualization etc. With a DCIM tool integrated with ITIL, the cooling and the other physical solutions can be managed efficiently by ITIL service managers themselves.

Thus for ITIL to make its presence felt in the business world, it is necessary for DCIM to support it. When enterprises get a one-stop solution to control their IT Service platforms as well as their heavy facility systems such as Data Centers, they must not hesitate to embrace it.

Alex Carroll

Managing Member at Lifeline Data Centers

Alex, co-owner, is responsible for all real estate, construction and mission critical facilities: hardened buildings, power systems, cooling systems, fire suppression, and environmentals. Alex also manages relationships with the telecommunications providers and has an extensive background in IT infrastructure support, database administration and software design and development. Alex architected Lifeline’s proprietary GRCA system and is hands-on every day in the data center.